Question 1

How do I download Gradia?

Accepted Answer

Gradia is free on the App Store for iPhone:   download Gradia . You can also   join the Gradia community   for updates.

Question 2

How do I verify my student status?

Accepted Answer

Once you've created your account, enter your university   .ac.uk  email address and we'll send you a verification code. Enter the code in the app and your student status is confirmed, the whole process takes under a minute.

Question 3

My verification email hasn't arrived. What should I do?

Accepted Answer

Check your spam or junk folder first, verification emails occasionally land there. If it's not there, make sure you entered your   .ac.uk  address correctly and request a new code from the app. Still nothing? Email us at   support@gradia.co.uk   and we'll sort it.

Question 4

Which universities are eligible?

Accepted Answer

Any UK higher education institution that issues a valid   .ac.uk  email address. This covers the vast majority of UK universities. If your institution issues a  .ac.uk  address, you're eligible.

Question 5

I'm at a college or sixth form, not a university. Can I use Gradia?

Accepted Answer

Gradia is currently for students in UK higher education, universities and colleges of higher education that issue a   .ac.uk  email address. If your institution issues one, you're welcome to sign up. Sixth form colleges that don't issue a   .ac.uk  address aren't currently supported, but we're working on expanding access in the future.

Question 6

Is Gradia free?

Accepted Answer

Completely. Gradia is free to download, free to sign up, and free to use. There are no hidden fees, and no catches. Everything on the platform is available to every verified UK student at no cost.

Question 7

How do I find and use an offer?

Accepted Answer

Open the Offers section of the app and browse by category, search for a specific brand, or scroll through featured deals and offers near you. Tap a brand tile to see their available offers, then tap the offer you want to use. Depending on how the brand has set it up, you'll either see a discount code to copy, a link to their website, or a QR code to show in store. Everything you need to redeem is on the offer page.

Question 8

My discount code isn't working at checkout. What should I do?

Accepted Answer

First check that the offer hasn't expired and that your basket meets any conditions stated in the offer. Minimum spend, eligible products, or new customers only are the most common restrictions. If everything looks correct, try copying the code again directly from the app rather than typing it manually.

Question 9

Can I use more than one offer code at the same checkout?

Accepted Answer

This depends entirely on the brand's own checkout policy. Gradia doesn't control whether a retailer accepts multiple codes at once. Most brands allow only one code per order. Check the brand's terms at checkout, or contact them directly if you're unsure.

Question 10

How long do offers last?

Accepted Answer

Each offer has its own expiry date, which is shown on the offer detail page in the app. Some offers are permanent while others are time-limited, the expiry date is always clearly stated. New offers are added regularly, so it's worth checking back if something you wanted has expired.

Question 11

A brand is no longer showing in the app. Where did it go?

Accepted Answer

Offers can be temporarily paused or removed by brand partners. This can happen when a promotion ends, stock runs out, or the brand updates their terms. If a brand has disappeared entirely, it may have ended their partnership with Gradia for now. We're constantly adding new brands so there will always be something new to discover. If you have a specific brand in mind that you'd like to see on Gradia, you can suggest it through the app.

Question 12

What is Shop & Earn?

Accepted Answer

Shop & Earn lets you collect Gradia points on eligible purchases from participating brands. The points rate and any purchase conditions are shown in the app before you continue to the brand.

Question 13

How do I earn points through Shop & Earn?

Accepted Answer

Open a participating brand from Shop & Earn and continue to its website using the Gradia link. Complete the eligible purchase in that journey so the affiliate network can attribute it to your account.

Question 14

When will my Shop & Earn points appear?

Accepted Answer

Tracking and confirmation times vary by brand and affiliate network. Your activity may appear as pending while the purchase is checked. If it is still missing after the timeframe shown in the app, contact support with your order details.

Question 15

What happens if I return or cancel an order?

Accepted Answer

Points depend on a confirmed eligible purchase. If an order is returned, cancelled, declined or otherwise becomes ineligible, its pending points will not be confirmed and previously confirmed points may be reversed.

Question 16

How do I earn points?

Accepted Answer

Points are earned through eligible activity shown in Gradia, such as completing a live challenge, making a qualifying Shop & Earn purchase, redeeming an eligible offer, or completing a confirmed referral. The value and conditions are shown in the app, and your current monthly total is visible there.

Question 17

My points haven't appeared after using an offer. What's happened?

Accepted Answer

Check the offer details first to confirm that it awards points and that you completed the required redemption journey. If an eligible offer is recorded but its points are still missing, contact us at   support@gradia.co.uk   with your order details and we'll look into it.

Question 18

How do the reward tiers work?

Accepted Answer

Every month Gradia publishes point thresholds for its reward tiers. A verified student is entered automatically into each tier whose threshold they reach during that month. The more thresholds you reach, the more tiers you qualify for. Selections take place on or around the first day of the following month.

Question 19

When do my points reset?

Accepted Answer

Your monthly points total resets to zero at the end of each calendar month and does not carry into the next month's reward-tier qualification. Gradia may separately display activity over a longer period, but that does not change the monthly total.

Question 20

I think I've won. What happens next?

Accepted Answer

Students selected are contacted by email and through an app notification within five working days of the selection. We'll ask you to confirm your details and arrange reward delivery from there. Cash rewards are paid by bank transfer. If you were told you have been selected but need help, contact us at   support@gradia.co.uk .

Question 21

Is there a cost to enter the reward tiers?

Accepted Answer

No. Monthly Tier Rewards cost nothing. You are entered automatically automatically through normal activity on the app, there is no purchase required, no ticket to buy, and no fee of any kind.

Question 22

What are the rewards?

Accepted Answer

Rewards vary by month and may include cash, gift cards, products, or experiences. One reward is awarded for each published tier, so more than one student may receive a reward in a monthly selection. The current tiers, thresholds, and rewards are published in the app.

Question 23

How do I change my email address?

Accepted Answer

Go to your profile in the app and tap Account Settings. You can update your personal email address from there. Note that your   .ac.uk  university email is separate. If you need to update your verification email, contact us at   support@gradia.co.uk   and we'll help you through it.

Question 24

I can't log in to my account. What should I do?

Accepted Answer

Start with the Forgot Password option on the login screen, we'll send a reset link to your registered email address. If you no longer have access to that email, contact us at   support@gradia.co.uk   with your account details and we'll verify your identity and help you regain access.

Question 25

What happens to my points if I switch phone?

Accepted Answer

Your points balance is stored against your account, not your device, so switching phones won't affect it at all. Simply download Gradia on your new phone, log in with your existing account details, and everything will be exactly as you left it.

Question 26

How do I delete my account?

Accepted Answer

Go to your profile in the app, tap Account Settings, and select Delete Account. You'll be asked to confirm before anything is removed. Once the request is completed, information that Gradia does not need to retain will be removed or anonymised in line with our Privacy Policy and UK GDPR obligations. Some records may need to be retained where the law requires it. Any unused monthly points and current reward-tier places will be lost and cannot be recovered.

Question 27

How do I request a copy of my data?

Accepted Answer

You have the right to request a copy of all personal data Gradia holds about you. Email us at   privacy@gradia.co.uk   with the subject line  Data Request  and we will respond within 30 days in line with our obligations under UK GDPR.

Question 28

The app keeps crashing. What should I do?

Accepted Answer

Start by closing the app fully and reopening it. If it keeps crashing, try the following in order: check that your phone's operating system is up to date, install the latest Gradia version from the official download link when available, and then reopen the app. Your account and points are tied to your account rather than one device. Still crashing? Email us at   support@gradia.co.uk   with your device model, operating system version, and a description of what you were doing when it crashed.

Question 29

The app is loading slowly or content isn't showing.

Accepted Answer

This is usually a connection issue. Check you have a stable internet connection and try switching between Wi-Fi and mobile data to see if that makes a difference. If content still isn't loading, close the app fully and reopen it. If the problem continues across multiple sessions it may be a wider issue, check our social channels for any service updates, or contact us at   support@gradia.co.uk .

Question 30

I'm not receiving push notifications.

Accepted Answer

Check that notifications are enabled for Gradia in your phone's settings. On iPhone go to Settings → Notifications → Gradia, on Android go to Settings → Apps → Gradia → Notifications. If notifications are enabled but still not arriving, try logging out and back into the app to refresh your notification preferences.

Question 31

I've found a bug. How do I report it?

Accepted Answer

We genuinely appreciate bug reports, they help us make Gradia better for everyone. Email us at   support@gradia.co.uk   with the subject line  Bug Report , and include your device model, operating system version, a description of what happened, and the steps you took before the bug occurred. Screenshots or screen recordings are incredibly helpful if you can include them.

Question 32

How do student referrals work?

Accepted Answer

Share your personal Gradia referral link with another eligible student. A referral is confirmed when your friend joins and verifies their university email. Any live referral reward is shown in the app.

Question 33

When are referral points added?

Accepted Answer

Referral points are credited after the referred student verifies their university email. The referring student must also be verified before their own reward can be released.

Question 34

Where can I find my referral link?

Accepted Answer

Your personal referral link is available from the referral area of your Gradia account. Always use that link so the referral can be attributed correctly.

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